FAQ

Return Policy

We want our customers to be completely satisfied with their purchases from Pre-Owned Photo, but we understand that sometimes an item needs to be returned or exchanged. If you are not content with your purchase, you can return it within 15 days of the delivery date. If an item is bought in store, the date of purchase is the delivery date. You have the option of exchange or refund. The item must be returned in the same condition as the original sale, free of additional wear, damage, or defects, and complete with all originally included accessories. All returns are subject to inspection and return approval by management. After 15 days, all merchandise requested to be returned will be accepted as an exchange only, or priced as a trade-in.

For return of online purchases, please contact us prior to shipping the goods to obtain service advice or a Return Authorization. There is a link in your delivery confirmation email to initiate a return. We can also be reached via e-mail at returns@preownedphoto.com or by phone 251-478-0487.

Return shipping will be at the buyer’s expense, with the only exception being the rare case of an incorrect shipment or a defective product. For your convenience, we will provide a prepaid return shipping label at our discounted shipper rates and deduct the return shipping cost from your final refund. 

Your shipment will be checked upon receipt. Any missing or damaged merchandise, parts or packaging will be reported to you within 10 days.

The following conditions must be met for products to qualify for refunds or exchanges:

• The item must be accompanied by the original receipt (not a copy) and our RMA number.
• The total will be refunded by your choice of original method of payment, Pre-Owned Photo gift card, or store credit.
• In-store Cash purchases totaling more than $100.00 will be refunded by check and may take up to 7 business days to process.
• If refunded by credit card or debit, the original cardholder must be present for in-store returns.
• Pre-Owned Photo does not accept return of products sold in bargain, parts only, or “as-is” conditions

RESTOCKING FEES

If we determine that an item is returnable but does not meet all guidelines listed above for same condition product, such as missing accessories, excessive wear, or excessive use beyond the products originally shipped condition, up to a 25% restocking fee may be assessed. We can process a return with a nonrefundable deduction on your refund. The fee charged may vary depending on the item's condition, the state of the item's packaging and the item value. Pre-Owned Photo reserves the right to refuse the refund of any product that does not meet these criteria.